A safe stay at The Berkeley
Firstly, I hope you and your loved ones are safe and well. These difficult times have challenged us all, but in the midst of hardship came hope. While all of our hotels have been closed to guests, our teams have rechannelled their spirit of hospitality in support of the city: with The Berkeley creating a 999 ‘drive-thru’ for London’s emergency services serving around 500 hot meals each day, seven-days-a-week. We have also been working with Westminster Council to look after our vulnerable and elderly neighbours with a daily meal delivery service. In total our volunteers have prepared and served more than 50,000 meals.
Now, I’d like to share details of the robust measures we’re taking to meet the latest Government, Public Health England and WHO mandates. Through collaborations with globally-renowned designers, engineers and consultants, we have introduced enhancements to our hygiene and cleaning programme – ensuring the highest standards of safety and comfort for both our guests and our colleagues.
Some things must change but the known-and-loved character of The Berkeley will remain – as will the personal service that greets all who step through our doors. Our team of familiar faces can’t wait to welcome you back.
With all good wishes
The Berkeley has reopened for stays while The Garden at The Berkeley and The Berkeley Bar and Terrace are now open for dining. All other Restaurant and Bars will remain closed until further notice.
We will share further details of our reopenings via our newsletter.
Meanwhile, you can learn about the ways in which we have prepared to welcome guests again below.
As you arrive
After being greeted by our doormen and concierges, we’ll sensitively talk through the relevant ways in which we will be taking care of your health, personal safety and happiness. You should feel comfortable that every element of your stay will be handled with the greatest possible care.
Thermal imaging cameras have been discreetly installed at The Berkeley’s main entrance. On arrival, you’ll also receive a bespoke amenity kit of face masks, hand sanitiser and disinfectant wipes.
Handling with care
Hand sanitiser in touchless dispensers will be available throughout The Berkeley including reception, the concierge desk, entrances to our restaurants and bars, and other key locations. Meanwhile our housekeeping team is elevating their already high standards with enhanced cleaning procedures that place particular emphasis on ‘high touch’ areas.
Our housekeeping team will rigorously clean bedrooms and suites with products proven to be effective against viruses and bacteria. You can also expect linen to be changed and laundered at high temperatures daily, as well as regular filter replacements to optimise fresh air exchange through in-room air conditioning and purifiers.
We’ll clearly indicate how you can maintain appropriate social distancing measures throughout your stay at The Berkeley.
Dining and drinking
As our bars and restaurants start to reopen, it will be to a small number of guests at each service, following the Government’s mandate on occupancy limits. Each setting be cleaned to the same rigorous standards as elsewhere in the hotel, and we will cleanse and disinfect ‘high touch’ points hourly.
You’ll be able to access menus electronically via your personal phone or tablet – with single-use paper versions also an option. You can still choose to dine in your room or suite, and we’ll serve your meal according to the strictest safety measures.
Throughout The Berkeley, you will be able to use contactless payment methods.
As always, should you need it, you will be able to seek medical support from our trusted healthcare partner, who can help with testing and health check services.
The Berkeley has always been one big family. By acting responsibly and taking expert advice, here’s how we are looking after the wellbeing of our people.
Before returning to The Berkeley, every team member will undergo a COVID-19 antibody test. If any employee later shows symptoms, they will be asked to isolate at home while the hotel arranges medical assistance, including a COVID-19 test.
Each day, every colleague will pass under thermal imaging cameras installed at our staff entrance, to monitor their temperatures. All members of staff will also have their own masks, hand sanitiser and other personal protective equipment as appropriate.
As they come back to work, our teams are being equipped with comprehensive, regular training – and the knowledge to reach the highest COVID-19 health and safety standards, and protocols. All training is driven by up-to-the-minute advice.
Please click here for further extensive details about our health, hygiene and safety measures at The Berkeley.